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Privacy Policy

Vectrail ("Vectrail", "we", "our", or "us") is an AI-powered analytics and decision intelligence platform operated by TBP Codot LLP, registered in Bangalore, India.

This Privacy Policy explains how we collect, use, store, and protect information when you access or use the Vectrail platform, website, and related services (collectively, the "Services").

By using Vectrail, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you sign up or use the Services:

  • Name, email address, and company details
  • API keys, authentication tokens, or database connection credentials (provided by you)
  • Support communications and feedback
  • Payment and billing information (processed via third-party payment gateways)

1.2 Data You Connect to Vectrail

Vectrail processes data that you explicitly connect, including:

  • API responses
  • Database tables or collections
  • Business metrics, events, logs, and records
  • Structured and semi-structured data provided for analytics

Vectrail does not own this data. You retain full ownership.

1.3 Automatically Collected Information

We may collect limited technical information such as:

  • IP address
  • Browser type and device information
  • Usage logs and interaction metadata
  • Performance and error logs

2. How We Use Your Information

We use collected information to:

  • Provide analytics, insights, predictions, and AI-generated outputs
  • Run automated metrics, trend detection, and risk analysis
  • Enable AI chat, contextual search, and growth recommendations
  • Secure and maintain the platform
  • Improve product performance and reliability
  • Provide customer support
  • Comply with legal obligations

Vectrail does not sell or rent your data.

3. AI & Automated Processing

Vectrail uses AI models to generate insights, predictions, summaries, and recommendations.

Important clarifications:

  • AI analysis is performed only on data you explicitly connect
  • AI outputs are generated for informational and decision-support purposes
  • Vectrail does not make automated decisions on your behalf
  • You remain responsible for final business decisions

Some AI processing may involve third-party providers (e.g., OpenAI), strictly for delivering requested functionality.

4. Data Storage & Security

We implement industry-standard security measures, including:

  • Encryption in transit (HTTPS/TLS)
  • Access control and authentication
  • Secure cloud infrastructure
  • Logical isolation between customer projects

Data may be stored in secure cloud regions, including outside India, depending on infrastructure and services used.

While we take strong precautions, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

  • Connected data is retained only as long as necessary to provide Services
  • You may request deletion of your project data at any time
  • When data is deleted, associated analytics and AI embeddings are also removed
  • Backup data may persist temporarily for operational or legal reasons

6. Data Sharing & Disclosure

We may share data only in the following cases:

  • With trusted service providers (hosting, AI processing, payments)
  • To comply with legal obligations or lawful requests
  • To protect rights, security, or prevent fraud

We never share your data for advertising or marketing purposes.

7. Cookies & Tracking

Vectrail may use cookies or similar technologies to:

  • Maintain sessions
  • Improve user experience
  • Analyze platform usage

You can control cookie behavior via your browser settings.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Request data export

To exercise these rights, contact us at the email below.

9. Third-Party Links

Vectrail may contain links to third-party websites or services.

We are not responsible for their privacy practices.

10. Children's Privacy

Vectrail is not intended for use by individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes will be communicated via the website or email.

12. Contact Information

For privacy-related questions or requests, contact:

TBP Codot LLP

www.tbpcodot.com

Bangalore, India